## Other Sources of Information

## Java

For more information about Java, you may want to visit Oracle's Web site at http://docs.oracle.com/en/java/javase/11/docs/api/index.html. Within that site is a wealth of information about Java, including a frequently asked questions compilation, and a variety of white papers and technical documentation.

## GemBuilder for Java

GemTalk provides several sources for product information and support. GemBuilder for Java product manuals provide extensive documentation, and should always be your first source of information. GemTalk Technical Support engineers will refer you to these documents when applicable. However, you may need to contact Technical Support for the following reasons:

- Your technical question is not answered in the documentation.
- You receive an error message that directs you to contact GemTalk Technical Support.
- You want to report a bug.
- You want to submit a feature request.

Questions concerning product availability, pricing, keyfiles, or future features should be directed to your GemTalk account manager.

When contacting GemTalk Technical Support, please be prepared to provide the following information:

- Your name, company name, and GemStone license number,
- the GemStone products and versions you are using,
- the hardware platform and operating system you are using,
- a description of the problem or request,
- exact error message(s) received, if any.

Your GemTalk support agreement may identify specific individuals who are responsible for submitting all support requests to GemTalk. If so, please submit your information through those individuals. All responses will be sent to authorized contacts only.

For non-emergency requests, you should contact Technical Support by web form, email, or facsimile. You will receive confirmation of your request and a request assignment number for tracking. Replies will be sent by email whenever possible, regardless of how they were received.

World Wide Web: http://techsupport.gemtalksystems.com/

The preferred method of contact. The Help Request link is at the top right corner of the home page-please use this to submit help requests. This form requires a password, which is free of charge but must be requested by completing the Registration Form, found in the same location. You'll be able to access the site as soon as you submit the web form.

Email: techsupport@gemtalksystems.com

Please do not send files larger than 100K (for example, core dumps) to this address. A special address for large files will be provided on request.

Telephone: (800) 243-4772 or (503) 766-4702

We recommend you use telephone contact only for more serious requests that require immediate evaluation, such as a production database that is non-operational.

Emergency requests will be handled by the first available engineer. If you are reporting an emergency and you receive a recorded message, do not use the voicemail option. Transfer your call to the operator, who will take a message and immediately contact an engineer.

Non-emergency requests received by telephone will be placed in the normal support queue for evaluation and response.

## 24x7 Emergency Technical Support

GemTalk offers, at an additional charge, 24x7 emergency technical support. This support entitles customers to contact us 24 hours a day, 7 days a week, 365 days a year, if they encounter problems that cause their production application to go down, or that have the potential to bring their production application down. Contact your GemTalk account manager for more details.

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